Return, Refund & Exchange Policy

Last updated: June 2026

Thank you for shopping with Aziza Enterprise. Please read this policy carefully before placing your order. Because our products are hair and personal hygiene items, we maintain a strict policy for the protection and safety of all our customers. By placing an order with us, you confirm that you have read, understood, and agreed to the terms below.

All Sales Are Final — No Refunds or Returns

Due to the hygienic and personal nature of hair products, all sales are final. We do not accept returns or offer refunds once an order has been placed and dispatched. This applies to all wigs, bundles, closures, frontals, raw and virgin hair, and beauty products.

We want every customer to feel confident before buying, so please reach out with any questions about length, texture, density, or colour before placing your order. We are always happy to advise.

Exchanges

We understand that choosing the right hair online can be difficult. While we do not offer refunds, we are happy to offer an exchange for a different length, texture, style, or colour, provided the conditions below are met.

•     The customer is responsible for all shipping and delivery costs for an exchange — every time. This includes sending the original item back to us and delivery of your replacement item.

•     If the replacement item is higher in price, the customer pays the difference before the new item is dispatched.

•     If the replacement item is lower in price, the difference is issued as refunded.

•     Exchanges are offered as a courtesy and are subject to availability of the requested item.

Exchange Conditions (Please Read Carefully)

To be eligible for an exchange, ALL of the following must be met:

•     You must request the exchange within 3 days of receiving your order.

•     The item must be unused, unworn, and in its original condition — not installed, worn, washed, brushed out, cut, coloured, bleached, or altered in any way.

•     Lace must be uncut. Bundles must be unopened with the ties/wefts fully intact.

•     All original packaging, tags, and any hygiene seals must be in place.

•     Proof of purchase (your order number) must be provided.

Any item returned that does not meet these conditions will not be exchanged and will be sent back to the customer at the customer’s expense.

Items That Cannot Be Exchanged

The following are final sale and cannot be exchanged under any circumstances:

•     Any item that has been worn, installed, washed, cut, customised, bleached, or coloured.

•     Sale, clearance, discounted, bundle-deal, or promotional items, and any free gifts.

•     Custom-coloured or custom-cut units made to your request.

•     Beauty add-ons and accessories once opened — for example edge control, lashes, wig caps, combs, brushes, and hair-care products — for hygiene reasons.

Damaged, Defective, or Incorrect Items

Every order is inspected before it leaves us. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within [24–48 hours] of delivery with your order number and clear photos or a short video showing the issue.

•     If we confirm the item is faulty or that we made an error, we will repair, replace, or exchange it at no additional shipping cost to you.

•     This does not cover the natural characteristics of human hair (such as slight shade variation between batches or minimal initial shedding), nor any damage caused after delivery through installation, styling, heat, colouring, or normal wear.

How to Request an Exchange

•     Contact us through WhatsApp at 1-868-398-1103, by Instagram or Facebook DM, or by email at azizaenterprise868@gmail.com , with your order number and the reason for the exchange

 

Cash on Delivery (COD) Orders

For COD customers, please confirm your length, texture, and colour with us before your order is dispatched. Orders that are refused or returned at delivery may affect your eligibility for cash on delivery on future orders.

Processing Time

Approved exchanges are processed within 1-3 business days of us receiving and inspecting the returned item. Delivery time of the replacement depends on your location and courier.

Agreement

By placing an order with Aziza Enterprise, you acknowledge that you have read, understood, and agreed to this Return, Refund & Exchange Policy.